Shipping & returns
Shipping
We are committed to getting your order to you as quickly as possible so most orders are processed within 3 business days.
All shipping is done in partnership with Australia Post and as such we are happy to deliver to PO Boxes or Australia Post Parcel Lockers. Delivery timeframes vary by location but are typically 2 to 6 business days within Australia following order processing.
Once shipped you will be sent email updates on your order, but you can also view updates at the Australia Post tracking page.
Please ensure your delivery details are entered correctly as we are unable to take responsibility for items delayed due to incorrect details and may charge additional costs for shipping in these instances.
If you have any questions about your order, please don’t hesitate to contact us.
International shipping
While we are happy to support shipping to international locations outside Australia, you should be aware additional duties or taxes may apply that are not reflected in our prices. You should also familiarise yourself with the potential delivery timeframes for your location.
Returns
We understand there may be a time when you need to return a product and endeavour to make the returns process as easy as possible.
Our Returns policy is in addition to any rights imparted due to Australian Consumer Law and lasts for 30 days since your delivery. These reasons may include:
- where an item is not fit for purpose intended,
- where the item does not match the description provided
To be eligible for a refund, your item must be unused, in the same condition that you received it and in the original packaging. There are certain situations however where refunds may not be granted:
- Any item not in its original condition, or which is damaged or missing parts for reasons not due to our error.
- Where the delivery details were incorrect and we are unable to recover all costs.
- Any item that is returned more than 30 days after your delivery.
To complete your return, we require a receipt or proof of purchase, or that you are the person on record as having purchased from us.
Items that can’t be returned
Due to the intimate nature of the products we won’t accept returns for breast pads due to a change of mind so please be careful prior to your order.
Exchanges (if applicable)
All exchanges are subject to stock availability and if we aren’t able to exchange the goods we will refund the item instead. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, a credit will automatically be applied to your original method of payment, within a reasonable timeframe.
Late or missing refunds
We will not process a refund until after the stock has been delivered back to us. It may then take a further two to three business days for the refund to be processed. If you haven’t received a refund after that time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Clearance items
Clearance items will not be refunded for change of mind.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.